Refund Policy

Refund Policy for Greenaway Videography

At Greenaway Videography, we strive to provide the highest quality videography services. We understand that situations can change, and sometimes you may need to request a refund. Please review our refund policy below:

​

1. Deposits and Payment

• A 30% non-refundable deposit is required at the time of booking to secure your date and services. This deposit is applied toward the total cost of the project.

• Final payment is due 12 weeks before the event or shoot date, unless otherwise agreed upon in writing.

​

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Cancellations: If you need to cancel your event or project, please notify us as soon as possible. Cancellations made more than 3 months before the event are eligible for a partial refund, excluding the non-refundable deposit. Cancellations made within 3 months of the event are not eligible for a refund.

• Rescheduling: We understand that plans can change. If you need to reschedule, we will do our best to accommodate. Rescheduling is possible based on our availability and may require an additional fee if the new date falls outside of the originally agreed timeline.

• Failure to Perform: In the rare event that we are unable to fulfill the services as agreed due to reasons within our control (e.g., illness, equipment failure), we will offer a full refund for services not rendered. In such cases, we will notify you as soon as possible and work to find a suitable alternative.

• Client Dissatisfaction: If you are dissatisfied with the final product, please contact us within 14 days of receiving the video. We will work with you to address your concerns. We do not offer refunds for dissatisfaction unless we fail to meet the agreed-upon terms (e.g. poor video quality below 780p).

​

3. Non-Refundable Services

Certain services and products may be non-refundable, including but not limited to:

• Rush fees

• Travel or accommodation expenses

• Custom editing requests

• Third-party service charges (e.g., music licensing, special equipment rentals)

​​

4. Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, travel restrictions, government mandates), we may be unable to fulfill the services as agreed. In such cases, we will work with you to reschedule or provide a refund based on the work completed.

​

5. How to Request a Refund

To request a refund or discuss any concerns, please contact us on email at greenawayvideography.com or telephone 07346 130075. Include your booking details, the reason for the refund request, and any relevant information.

We appreciate your understanding and are committed to ensuring that your experience with Greenaway Videography is positive. We look forward to creating something amazing for you!